Shipping policy

At Jambhala Jewelry, each order is carefully prepared and securely shipped. Please review this Shipping Policy before placing your order.

ORDER PROCESSING TIME

• In-stock items are typically processed and dispatched within 2–3 business days.

• Special-order, backorder, or pre-order items may require additional processing time. Any extended processing time will be stated on the relevant product page before purchase.

• If an order contains both in-stock and backordered items, the order may be shipped together once all items are ready, unless otherwise stated.

SHIPPING DESTINATIONS

We currently offer complimentary standard shipping on all orders delivered to eligible addresses within the contiguous United States.

We do not currently ship to:

• P.O. Boxes
• APO/FPO/DPO military addresses
• Alaska
• Hawaii
• U.S. territories and outlying islands

ESTIMATED DELIVERY TIME

After dispatch, estimated delivery is 12–21 business days.

Including order processing, the total estimated delivery time is approximately 14–24 business days.

Business days do not include weekends or public holidays.

Delivery dates are estimates and are not guaranteed. Some orders may be fulfilled through our international fulfillment network and may pass through customs or multiple carrier networks before final delivery in the United States.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Please allow a short period for tracking information to become active or update after shipment, particularly when a package is transferred between carriers.

TAXES, DUTIES, AND IMPORT FEES

Applicable sales taxes are calculated at checkout based on the delivery address.

For eligible orders delivered within the contiguous United States, Jambhala Jewelry covers applicable import duties, import taxes, and standard customs-clearance charges.

You will not be required to pay additional customs duties or import fees upon delivery.

SIGNATURE REQUIREMENTS

A signature may be required for certain high-value shipments.

If a signature is required, please ensure that someone is available to receive the package when delivery is attempted.

DELIVERY ISSUES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because of an incorrect or incomplete address, delivery refusal, repeated failed delivery attempts, or failure to provide a required signature, we will contact you to arrange reshipment where possible.

Additional shipping charges may apply.

DELAYS

While we aim to process and dispatch orders within the stated timeframe, delays may occasionally occur due to carrier disruptions, severe weather, customs processing, public holidays, or other circumstances outside our reasonable control.

If we are unable to dispatch your order within the stated processing period, we will contact you with an updated estimated dispatch date and provide you with the option to continue waiting or cancel the order for a full refund before shipment.