Refund policy

We want every Jambhala piece to arrive as described and in good condition. If you change your mind, we offer a 30-day return policy subject to the conditions below.

RETURN ELIGIBILITY

• You have 30 days from the date of delivery to request a return.
• To be eligible for a refund, items must be unworn, unused, undamaged, and in their original condition.
• Items must be returned with their original brand packaging.

RETURN SHIPPING, FEES & EXCEPTIONS

• Customers are responsible for return shipping costs for change-of-mind returns.
• A 10% restocking fee, calculated from the item subtotal, will be deducted from the refund for approved change-of-mind returns. Original shipping charges and applicable taxes are not included in this calculation.
• If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Once approved, we will provide a prepaid return label or another appropriate resolution. No restocking fee will apply to approved damaged, defective, or incorrect-item returns.

HOW TO INITIATE A RETURN

Please email fay@jambhalajewelry.com with your order number and reason for return.

Please do not send your item back before receiving written return authorization and instructions from us. Once authorized, please return the item within 7 days and include your order number or return authorization number inside the package.

RETURN SHIPPING RECOMMENDATION

We recommend using a trackable and insured shipping service. Jambhala Jewelry is not responsible for return packages that are lost or damaged in transit.

REFUND PROCESSING

Once we receive and inspect your return, we will notify you of the outcome by email. Approved refunds will be issued to your original payment method within 3–7 business days after inspection. Your bank or payment provider may require additional time to post the credit.

RETURN ADDRESS

Jambhala Jewelry – Returns
8367 Timberland Ln
Chino, CA 91708
United States